Help & FAQs

Help & FAQs

When will my order be dispatched?

We aim to get all orders placed before 1pm QLD time dispatched the same day. If you have ordered on a public holiday or a weekend, your order will be dispatched the next business day. 

Will I receive a tracking number?

You sure will, we use trusted delivery partners that provide tracking info for our customers. If you are Brisbane Northside, you may be getting a local direct drop from our team - you may not receive an official tracking number - but you will receive an ETA. 

How long does shipping take?

You can refer to our Australian Shipping Info page for details about ETA's. 

How is it packed?

Our team pack hundreds of orders, and our aim is to get your order to you in showroom condition. Large orders may take an extra bit of time to pack to ensure safe packaging.

What is the difference between non-alcoholic, dealcoholized, alcohol free?

These terms all mean different things in different areas of the world. 

Non-alcoholic: These have basically no alcohol in them but there may be traces of alcohol (0.5% ABV or less). There are traces of alcohol in things we consumer everyday such as pineapple, orange juice and occasionally bread. This is a tiny amount of alcohol, and it's really not possible for the average human to feel any impact of the alcohol.

Alcohol-Free: Alcohol-free will always be your best bet if you are unsure what alternative is right for you. If a product is classified on the bottle as alcohol-free or as having 0% alcohol, that means there is no alcohol in the product.

De-alcoholised: is generally removing all or some of the alcohol from a beverage prior to being pasteurised and bottled.

Is it safe for me to drink products with 0.5% ABV if I’m pregnant or on medication?

Seeking advice from your doctor if you’re unsure on what you can consume is always your best option. If you’re unsure in the moment, stick to products listed as 0% ABV just to be safe.

Can I get drunk on drinks with 0.5% ABV?

The simple answer is no. The alcohol levels are so incredibly low that generally your liver processes that alcohol much faster than you can consume it. An average man would need to drink around 10 200ml glasses of a 0.5% beverage to feel any cognitive impact.

Storing products

Some products sold on this website are sensitive to extreme changes in temperature, or extended periods in heat. Please read the storage details on the bottles of each product and follow according the manufacturers advise accordingly.

In Queensland (where we are based), the Liquor Act 1999 defines alcohol as a spirituous or fermented fluid or another substance in which the level of ethyl alcohol (ethanol) is more than 0.5% by volume. At Rat Dog Drinks we do not stock anything above 0.5% ABV. Each individual product page should identify the ABV - if it doesn't, please contact us at 




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Northside Brisbane
Queensland, Australia
Call us: 0421 234 408

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